We offer free UK Shipping on all orders.
HOW LONG DO ORDERS TAKE?
All orders can take 7-10 working days from the date of placing the order, (this could be longer during busy seasonal periods). As orders are custom made we are unable to offer Next Day Service.
CAN I PAY FOR A FASTER SHIPPING METHOD?
Yes we do offer First Class Signed for at checkout for an additional £4.99. Please note this only speeds up the shipping and not the processing time. We would still require a minimum of 3-4 working days to customise your order before it is posted out.
HOW IS MY ORDER SHIPPPED?
We use Royal Mail standard delivery, this is not a tracked service but you will be provided a reference number via dispatch email. The reference number will update only once the parcel has been delivered or if delivery has been unsuccessful.
WHY IS MY ORDER DELAYED?
Majority of the times, orders are delayed if the initial delivery from Royal Mail has been missed. Unfortunately, they do not always leave a missed delivery card. Please check the reference number to see if you have missed the delivery, this can be found in your dispatch email.
If you have missed the delivery you will be able to arrange a redelivery or collection from Royal Mail at your own convenience.
If you haven't received your parcel within the 7 to 10 working day period and the reference number hasn't been updated please contact us via email referencing your order number (firstname.lastname@example.org).
It is the responsibility of the buyer to ensure that the shipping address is 100% correct on the order, as we cannot be held responsible for lost mail due to an incomplete or incorrect address.
If any orders that have been returned to us need to be re-sent out, a new shipping charge would need to be paid for by the buyer to re-send an order.
DO YOU SHIP INTERNATIONALLY?
Yes we do ship internationally at a standard flat rate of £20. This cost covers a fully tracked and signed for service.
HOW LONG CAN INTERNATIONAL ORDERS TAKE?
Due to the effects of Covid & Brexit international orders can anywhere from 2- 4 weeks.
Please be aware that with international shipping customs can on rare occasions hold items for random checks and this can add weeks onto delivery.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.